When key business data is stuck in silos, it isn’t doing anyone or your business any good. Quick access to reliable data is necessary to respond faster to changing marketplace conditions and customer demands, and to make the tough decisions that support growth. If you can’t reach your data, you could be wasting valuable time and frustrating customers. Break down data silos with a modern business management solution and put data to work.
Businesses using disparate and specialty software often struggle with accessing reliable data in a timely manner. Managers need to rely on colleagues to download reports or provide status updates at regular meetings. Within the healthcare industry, delays in data could cause problems with managing patient care, insurance coverage, or providing agents with commission information. Download “The rapid-start development platform of Microsoft Dynamics CRM,” an eBook, to learn how a centralized management solution solved complicated processes for Montana Health Co-op (MHC).
Disparate systems were making it difficult for MHC employees to manage client and agent information or answer questions about insurance coverage, dependents and premiums. The data needed for case management was stuck in silos and difficult to retrieve when needed. In addition, data needed for the recently enacted Affordable Care Act (ACA) reporting was buried in a number of systems. It was time to replace multiple, disparate systems with a single, integrated solution and MHC chose Microsoft Dynamics® CRM.
Deploy CRM and Get to the Data You Need, When You Need It
MHC was able to strengthen case management and customer services with Microsoft Dynamics CRM and further customize processes using the flexible xRM platform. Out-of-the-box functionality, combined with tailored workflows, improved the ability for MHC to capture data for healthcare policies and practices, including regulatory obligations. The new solution also made it easier for key employees to enter, access and track data as needed. Case managers and customer services agents can now manage the dependents of primary members and the members of employer groups, commissions due on group or individual policies, and certifications.
Avoid data silos by replacing inefficient, disparate software with a stronger, centralized solution. Download the eBook and contact PrenticeWorx to learn how the xRM platform of Microsoft Dynamics CRM can improve data collection and accessibility so that you can put it to good use.
